At Mate Mart, we value your privacy and are committed to protecting the personal information you share with us while using our website, shopping for products, creating an account, placing an order, or contacting our customer support team.
This Privacy Policy explains how Mate Mart collects, uses, stores, and protects information when you visit or make a purchase through our online store in Bangladesh. By using our website, you acknowledge the practices described in this policy.
When you browse our website, create an account, place an order, contact us, or use other features of our online store, we may collect information that you voluntarily provide, including:
We may also collect technical information related to your visit, such as browser type, device information, IP address, website activity, and cookie data where applicable.
Mate Mart may use the information collected through our website to operate our online store and provide a reliable shopping experience. This may include:
When you place an order with Mate Mart, we may use the information you provide to confirm your order, process the purchase, communicate with you, and arrange delivery.
Information necessary to complete an order may be shared with relevant service providers, such as delivery or courier providers, when required to fulfill your purchase.
Payments available through the Mate Mart website may be processed through the payment methods or payment service providers made available during checkout. Payment-related information is handled according to the requirements of the applicable payment method or service provider.
We only use payment-related information as necessary to process, verify, and manage transactions and related customer requests.
Our website may use cookies and similar technologies to support essential website functionality, remember customer preferences, maintain shopping cart sessions, improve website performance, and understand how visitors interact with our online store.
Your browser may allow you to control or disable certain cookies. Please note that disabling essential cookies may affect some website or shopping features.
Mate Mart does not sell or rent customers’ personal information. We may share necessary information with trusted service providers where required to operate our online store, process orders, provide delivery, maintain website functionality, or comply with applicable legal obligations.
We aim to limit the information shared with service providers to what is reasonably necessary for the relevant service.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. We also work to maintain appropriate security measures for our website and online shopping environment.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We may retain customer, account, order, and communication information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.
You may contact Mate Mart if you have questions about personal information you have provided through our website or if you would like to request an appropriate update or correction to your information.
Certain information may need to be retained where necessary for completed transactions, security, fraud prevention, dispute resolution, or applicable legal requirements.
Our website may use or link to third-party services, including payment, delivery, analytics, communication, or other services required to operate the online store.
Third-party websites and services may have their own privacy practices and policies. Mate Mart is not responsible for the privacy practices of independent third-party websites.
Mate Mart’s online store is intended for general shopping purposes and is not specifically designed to collect personal information from children. If you believe personal information has been submitted by a child inappropriately, please contact us so that we can review the matter.
Mate Mart may update this Privacy Policy when necessary to reflect changes to our website, services, business practices, or applicable requirements. Any updated version will be published on this page.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Mate Mart
Dhaka, Bangladesh
Phone: +880 9697 747578
Email: matemart@gmail.com
Business Hours: Sunday – Friday, 9:00 AM – 8:00 PM
