Welcome to Mate Mart. These Terms of Service govern your use of our website and the purchase of products through our online store. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using the Mate Mart website or purchasing our products.
Mate Mart is a Bangladesh-based e-commerce brand offering carefully selected products including traditional clothing, Tangail sarees, Jamdani sarees, handicrafts, leather goods, fashion accessories, lifestyle products, and other products available through our online store.
You may use the Mate Mart website for lawful personal shopping and related purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for fraudulent or unlawful activities.
We may restrict or suspend access to the website where reasonably necessary to protect our customers, systems, business, or services.
Certain features of our website may allow or require you to create a customer account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials.
Please contact Mate Mart if you believe your account has been accessed or used without your authorization.
We aim to provide accurate product names, descriptions, images, prices, specifications, sizes, materials, and availability information.
Because many products may involve fabrics, traditional craftsmanship, handmade work, natural materials, or different display settings, minor variations in color, texture, pattern, appearance, or finishing may occur.
Product images are provided to help customers understand the product. Actual colors may appear slightly different depending on the customer’s device, screen, lighting, and the characteristics of the individual product.
Product prices displayed on the Mate Mart website are subject to change. The applicable price will be the price presented during the ordering process, subject to confirmation of the order.
Products are subject to availability. If an ordered product becomes unavailable or an issue is identified with an order, we may contact the customer using the information provided during checkout.
When you place an order through Mate Mart, you are responsible for providing complete and accurate contact, delivery, and order information.
Submission of an order does not necessarily mean that the order has been finally accepted or dispatched. Orders may be reviewed or confirmed before fulfillment.
Mate Mart may contact customers when additional information or confirmation is reasonably required to process an order.
Customers may use the payment methods made available on the Mate Mart checkout page. Available payment methods may vary depending on the order and the services currently supported by our online store.
Where a third-party payment service is used, the transaction may also be subject to the applicable payment provider’s terms and policies.
Mate Mart will make reasonable efforts to process and arrange delivery of confirmed orders using the delivery options available for the customer’s location.
Delivery times may vary depending on location, product availability, courier operations, holidays, weather, and other circumstances affecting delivery services.
Customers are responsible for providing a correct delivery address and reachable contact information when placing an order.
Requests for returns or exchanges are handled according to Mate Mart’s applicable Returns & Exchanges policy.
Customers should review the relevant return and exchange conditions before submitting a request. Where applicable, customers may be asked to provide their order information and details or evidence regarding the issue with the product.
If you receive a damaged, defective, or incorrect product, please contact Mate Mart as soon as reasonably possible and provide your order information together with relevant details about the issue.
Our team will review the request and provide assistance according to the applicable return, exchange, and order support procedures.
If you need to request cancellation of an order, please contact Mate Mart as soon as possible. Whether an order can be cancelled may depend on its current processing or delivery status.
An order that has already been processed, dispatched, or delivered may be subject to the applicable returns and exchanges process instead.
The Mate Mart name, branding, website design, graphics, written content, and other original website materials are protected by applicable intellectual property rights.
You may not copy, reproduce, republish, distribute, or commercially use Mate Mart’s original website content or branding without appropriate authorization.
Our online store may use third-party services for functions such as payment processing, delivery, analytics, communications, translation, or other website functionality.
Independent third-party services may operate under their own terms, conditions, and privacy policies.
We aim to keep the Mate Mart website available and functioning properly, but uninterrupted or error-free access cannot always be guaranteed.
Website functionality may occasionally be affected by maintenance, technical issues, updates, hosting services, internet connectivity, or circumstances outside our reasonable control.
Mate Mart will make reasonable efforts to provide accurate information, process orders correctly, and support customers. To the extent permitted under applicable law, Mate Mart will not be responsible for losses caused by circumstances outside our reasonable control.
Nothing in these Terms of Service is intended to exclude or limit any customer rights that cannot lawfully be excluded or limited.
Personal information provided through the Mate Mart website is handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy to understand how information may be collected, used, and protected.
Mate Mart may update these Terms of Service when necessary to reflect changes to our website, products, services, business practices, or applicable requirements.
Updated Terms of Service will be published on this page. Continued use of the website after an update will be subject to the terms then in effect.
If you have questions about these Terms of Service, an order, or our online shopping services, please contact us:
Mate Mart
Dhaka, Bangladesh
Phone: +880 9697 747578
Email: matemart@gmail.com
Business Hours: Sunday – Friday, 9:00 AM – 8:00 PM
