At Mate Mart, we aim to provide a reliable and convenient delivery experience for customers shopping through our online store. This Shipping Policy explains how orders are processed, shipped, and delivered.
Please review the information below before placing your order.
After an order is placed, Mate Mart may review the order details before processing it for shipment. Customers may be contacted if additional information or order confirmation is required.
Order processing may depend on product availability, payment confirmation, customer verification, and other information required to fulfill the order.
Mate Mart provides delivery to supported locations in Bangladesh through available delivery or courier services.
Delivery availability may depend on the customer’s location, courier coverage, product type, and other order-related factors. Available delivery options will be communicated or displayed during the ordering process where applicable.
Shipping or delivery charges may vary depending on the delivery location, order details, product type, and available courier service.
Where applicable, the relevant delivery charge will be displayed or communicated before the order is finalized.
Delivery times may vary depending on the customer’s location, product availability, order processing, courier operations, holidays, weather conditions, and other circumstances that may affect transportation.
Any delivery estimate provided by Mate Mart should be considered an estimate rather than a guaranteed delivery time unless specifically stated otherwise.
Customers are responsible for providing accurate contact and delivery information when placing an order.
Mate Mart may contact customers by phone, email, or other available communication methods when order or delivery confirmation is required.
Where tracking information is available for an order, customers may receive relevant shipment or delivery updates after the order has been processed.
Tracking availability and update frequency may depend on the courier or delivery service handling the shipment.
Please ensure that your full name, phone number, delivery address, and other required information are accurate before submitting an order.
Incorrect, incomplete, or unreachable delivery information may result in delays or unsuccessful delivery attempts.
Customers should keep their provided phone number available when an order is expected for delivery. A courier or delivery representative may contact the customer to confirm the location or complete the delivery.
If a delivery cannot be completed because the customer is unavailable, unreachable, or the provided address is incorrect, further delivery arrangements may be required.
Although Mate Mart aims to facilitate timely delivery, delays may occasionally occur due to courier operations, transportation issues, weather conditions, public holidays, high order volumes, remote delivery locations, or other circumstances outside our reasonable control.
If you experience a significant delay with your order, please contact our customer support team with your order details so we can assist you.
If an order arrives damaged or you receive an incorrect product, please contact Mate Mart as soon as reasonably possible.
Please provide your order information together with relevant details and, where appropriate, clear photos or other evidence of the issue. Our team will review the matter according to the applicable Returns & Exchanges policy.
If you need to request a change to your delivery information, please contact Mate Mart as soon as possible after placing your order.
Changes may not be possible once an order has already been processed or handed over to the courier for delivery.
Shipping-related return or exchange requests are subject to Mate Mart’s applicable Returns & Exchanges policy. Please review that policy for information about eligible requests and the return or exchange process.
If you have questions about shipping, delivery, or the status of your order, please contact Mate Mart:
Mate Mart
Dhaka, Bangladesh
Phone: +880 9697 747578
Email: matemart@gmail.com
Business Hours: Sunday – Friday, 9:00 AM – 8:00 PM
